Mass General Brigham and Women’s Hospital IT Department | IT Support Specialist

• Deployment Installation (~8000 devices): On-site Installation Service – Client system, reuse monitor, and associated peripherals.
• Deinstallation of Legacy Systems. Automated Peer-to-Peer Data Migration average less than 1GB. On Campus Package Removal.

Roger Williams University IT Department | IT Support Specialist

• Successfully resolved 100+ IT support tickets, ensuring ~80% issue resolution within first response, which provided timely and effective technical assistance to faculty, staff, and students.
• Diagnosed and troubleshot hardware, software, and network issues in classroom environments, reducing downtime by ~80% which resulted in renewed functionality for academic operations.

Completed 1000 + deliveries with a 100 % on-time rate and a 4.93 / 5.00 customer rating.

Cashier trainer + cross-trained on grill, line, prep and dishwasher which enabled managers to manage coworkers easily. Was told that I would have been promoted as a manager if it were not for college.

Served an important cashier and quality control role. Troubleshot orders and reasoned with customers and drive thru orders when quality was not up to par. Made sandwiches, salads and coffees.

This was my first job. Bagged groceries for 200+ customers per week and was promoted to Dairy after three months.